§1
General provisions

1. The online store [hereinafter referred to as the "Store"] conducts retail sales via the Internet, based on these Regulations [hereinafter referred to as the "Regulations"].

2. The owner of the Store is: FURNIKA Sp. z o.o. S.K.A. with its registered office in 48-200 PRUDNIK

ul. Przemysłowa 11, NIP: 755-193-05-89, tel. + 48 600 358 812, e-mail address: sklep@furnika.pl entered into the Register of Entrepreneurs of the National Court Register maintained by the DISTRICT COURT IN OPOLE, VIII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000529714

3. The Regulations are an integral part of the sales agreement concluded with the Customer.

4. The condition for concluding a sales agreement is the acceptance of the Regulations by the Customer.

5. The prices given in the Store are gross prices (include VAT).

6. The goods available in the Store are free from physical and legal defects.

§2
Orders

1. Orders can be placed in the following ways:

a) via the form available on the Store's website,

b) by e-mail to the address available on the Store's website,

c) by phone to the numbers intended for placing orders, available on the Store's website in the Contact tab.

2. The condition for fulfilling the order is that the Customer provides data allowing for verification of the Customer and the recipient of the goods. The Store confirms acceptance of the order by e-mail or by phone. The Store has the right to refuse to accept the order, limit the method of payment or demand prepayment in the event that the order raises justified doubts as to the truthfulness and reliability of the data provided or the method of payment.

3. The parties are bound by the information contained on the Store's website with the purchased goods at the time of placing the order, in particular: price, characteristics of the goods, their features, elements included in the set, delivery date and method.

4. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. When placing an order, the Customer makes an offer to purchase a specific product. The sales agreement is concluded at the time of confirmation of the Order by the Customer by clicking on the confirmation link in the email sent to the Customer by the Store.

§3
Payments

1. The Customer can choose the payment methods specified in the Payment methods tab.

2. Shipping prices are specified in the delivery price list.

3. The condition for issuing the goods is payment for the goods and shipping.

4. The entity providing online payment services by electronic means is Blue Media S.A. and ING Bank Śląski S.A.

The Customer may choose the following forms of payment for the ordered Goods: BLIK payments, payment card, electronic transfer via the external payment system imoje, operated by ING Bank Śląski S.A. with its registered office in Katowice.

§4
Shipment of goods

1. The Store sends the ordered goods via shipping companies (e.g. Poczta Polska or a courier company) or makes them available for collection by the customer at the company's headquarters.

2. In the case of payment by payment card, the order fulfillment time is counted from the moment of positive transaction authorization.

3. In the case of payment in a way other than cash on delivery, the shipping time is extended by the period between placing the order and the date of posting the amount due to the Store's bank account.

§5
Complaints

1. The basis for accepting a complaint is the Customer's presentation of proof of purchase of the goods (receipt or VAT invoice).

2. In the event of non-compliance of the goods with the contract, the Customer should return the complained goods to the Store together with a description of the non-compliance.

3. The Store will respond to the Customer's complaint within 14 business days from the moment of returning the goods together with a description of the non-conformity. In the event that verification of the non-conformity requires seeking the opinion of an expert or a representative of the manufacturer of the goods, the deadline for the Store to respond is extended by the time it takes the Store to obtain such an opinion.

4. When the implementation of a justified complaint involves sending the Customer new goods or removing the non-conformity, the delivery costs are borne by the Store.

5. Individual settings of the Customer's computer and monitor causing incorrect or distorted display of information about the goods (e.g. colors) cannot be the basis for a complaint.

§6
Right to withdraw from the contract

1. The Buyer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of conclusion of the contract pursuant to the Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended). In the event of a written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days.

2. The right to withdraw from the contract is effective if the Customer submits a declaration of withdrawal from the contract to the Store electronically within 14 days of receipt of the goods.

3. The Customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract. The returned goods should be intact, including complete, in the factory packaging, and may not bear any traces of use. The shipping costs are borne by Kl